Any patient messages sent to a particular member of clinic staff, or assigned to user group that the staff member has been assigned to will be visible on that staff members homepage.

Any message sent from that member of staff to patients will also be visible here.

For information on creating messages and using templates messages click here;

https://mellowoodmedical.atlassian.net/wiki/spaces/MMHELP/pages/2845376541

Templated Patient Portal MessagesUNDEFINED

For more information on user groups click here;

IDX1313a - Messages (Patient Portal 2.0.x) and here

IDX1313 - Messages - User group set up for how to configure them.

Patient message management

Forward. To a department or specific person

Reply. Reply to the patient

Assign. Assign to a specifc staff member to handle the message

Open